Performance Improvement

FTI Consulting improves the efficiency and effectiveness of clients’ operations with a focus on increasing revenues, not merely cutting costs. We help clients align business activities to a critical few priorities and strike a balance between short-term and long-term goals. Using external benchmarks and deploying best practices, we accelerate clients’ growth and increase effectiveness. Our systemic changes lead to sustainable results.

Revenue Management

The revenue management team helps clients balance the quantity and quality of revenues while cultivating the right customer base and generating profitable growth. This is done through the following core processes:

  • Understanding, acquiring, managing and growing the customer base
  • Assessing, developing and optimising product and market management
  • Defining, designing and managing new products

Operations Improvement

The Performance Improvement team helps clients reduce costs through plant consolidation, equipment strategies and improvements to systems, technology, yield management and energy consumption.  These reductions and efficiencies are achieved by establishing performance measures and accountability.

Working Capital Management

By building streamlined processes for managing customers, operations and procurement, FTI Consulting reduces costs and improves the effectiveness of operations. This increases working capital, which helps clients fund growth and weather downturns. Key processes we focus on are:

  • Customer management: order to collect
  • Operations management: plan to deliver
  • Procurement management: purchase to pay

Supply Chain & Logistics Management

Supply chain management requires collaboration among multiple internal and external partners, who often are driven by different motives.  

Our team achieves coordination by:

  • Assessing the complete supply chain to prioritise and plan initiatives
  • Helping clients achieve continuous cost reductions with a more efficient flow of information and goods.

A thorough understanding of systemic issues across the supply chain and identification of solutions that involve a "value stream approach" for supply chain management are at the core of solutions that FTI Consulting implements. We employ a highly collaborative phased approach of:

  • Comprehensive supply chain assessment
  • Prioritisation and scoping of critical few initiatives
  • Accelerated delivery of identified projects

The FTI Consulting methodology is applicable to manufacturing and services industries and is customisable to reflect industry needs and client life cycle-specific situations.

SG&A Optimisation

FTI Consulting works with clients to analyse the order to cash process focusing on work value analysis, process flows, organisation structure and cost reviews. This allows us to:

  • Help clients understand how each cost centre contributes to business value
  • Analyse value-creation to determine the optimal resource allocation
  • Develop implementation plans that create more efficient operations

Business Intelligence/Planning

FTI Consulting works with clients to develop processes to deliver and use business intelligence. The services include:

  • Developing forecasts and scenarios
  • Providing financial strategies, budgets, models and analyses
  • Synthesising internal and external information into business intelligence
  • Developing management reporting tools such as key performance indicators

Business Assets Optimisation

FTI Consulting performs a comprehensive review of clients’ asset portfolios, including customers, products and physical assets.  Our work helps clients preserve and improve profitability through the rationalisation and simplification of processes and capabilities.

Organisation Design & Optimisation

The organisation design and optimisation experts at FTI Consulting review functional strategies and implement best practices across the organisation.  This helps refine focus, reduce capability gaps, set objectives, streamline processes, enhance reporting protocols and lessen cost disparities for the short and long term.

As part of the organisation design and optimisation process, FTI Consulting reviews functional strategy, identifies leadership responsible for designing the organisation structure, sets objectives, develops organisational scenarios, selects the best structure, streamlines processes, enhances reporting protocols and optimises costs.

Programme Governance

Our experts help clients better manage large and complex enterprise-wide initiatives.  We introduce structure and practices that allow senior-level leadership, oversight and control to guide programmes to successful conclusions.

Merger Integration

We facilitate collaboration among the merger parties to perform rigorous analysis and create detailed process plans, integration parameters and timetables. We achieve improvements in quality and speed of decision making by:

  • Assessing client project plans, benchmarks and timetables for feasibility
  • Working with executive management to keep integration on schedule
  • Analysing the functions and systems of both entities to determine best practices

Performance Improvement

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Performance Improvement

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case study
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